Privacy
The short version: we keep what we need to make and deliver your magnet, we never sell it, and the only outside company measuring your visit is Meta, so we can tell which of our adverts worked. Details below.
Your photo
You upload a photo to make a magnet. We use it to produce that magnet and for nothing else. We do not use your photos to advertise, we do not put them in our gallery, and we do not train anything on them.
Once you order, the finished print file is stored on our server so it can be printed and so we can reprint it if something arrives damaged. Ask us and we'll delete it.
How the cut-out works
To remove the background we send your photo to a GPU service we run on Modal, a cloud compute provider. It processes the image and returns the cut-out. The image is sent for that purpose only, and the service is not shared with anyone else.
What we store about you
Your name, and whichever contact method you signed in with: your email address (Google sign-in) or your phone number (WhatsApp sign-in). Your delivery address and phone number when you place an order. Your order history, and your store cash balance.
A sign-in cookie keeps you logged in for up to 180 days. Your basket is kept in your own browser, not on our server, until you check out.
Payments
Payments are handled by Razorpay. Your card or UPI details are entered on their checkout and never reach our servers, so we could not store them even if we wanted to. We keep the payment reference and the amount so an order can be matched to its payment.
Analytics
We record our own page views and steps through the studio so we can see where people get stuck. That data stays on our server, and it holds no contact details and no photos.
There is no Google Analytics on this site, and we do not sell or rent your data to anyone.
Advertising, and the Meta pixel
We advertise on Facebook and Instagram, and we use Meta's pixel to see which of those adverts lead to orders. It records the pages you open here, when you add a magnet to your cart, when you start checkout and when an order is placed, together with the order value.
If you are signed in, it also receives your email address or phone number, your name and your account reference so Meta can match the visit to your Facebook or Instagram account. Those details are scrambled (hashed) in your browser before they are sent, so Meta never receives them in readable form. This is what makes our advertising affordable enough to keep the magnets at these prices.
This is the one thing on the site that can follow you elsewhere. You can limit it in your Facebook ad preferences, and browser tracking protection or an ad blocker stops it outright. Nothing else on this site depends on it.
Messages we send you
Order confirmations and shipping updates by email, and by WhatsApp if we have your number. When your order is delivered, the WhatsApp message also shows your store cash balance and invites you to make another magnet, and now and then we may send you an offer.
To stop the promotional ones, reply STOP or turn off marketing messages from FOMO in WhatsApp. You'll still get updates about your orders.
If you send us a review, in WhatsApp or on our site, we keep it and any photos you send with it, to improve what we make. We only share it on our website if you say we may, and then only with your first name.
Reply to any message to reach a person. We keep the WhatsApp messages you send us, and any photos in them, so we can help with your order; they're never used for anything else or shared, and we'll delete them on request.
Seeing or deleting your data
Email contact@fomostudio.in and ask. We'll send you what we hold, or delete it. If you ask us to delete everything we have to keep the bare order record for our accounts, so we'll tell you exactly what stays and why.
One caveat worth stating plainly: deleting your account does not un-print a magnet that has already shipped.